In businesses today, all too often we struggle with
- Increasing new customer acquisition
- Retaining existing customers
- Feed back from customers on how you are doing
- Increase inventory turns
- Increasing business reviews
Despite these challenge, it becomes even more imperative to complete the sales journey to demonstrate to your customers that “you care” every day.
We understand customer satisfaction of your products and services is the most important objective.
Just imagine having everything you need to accomplish the following:
- Grow your business profits
- Demonstrate you care to every customer
- Keeping your finger on the pulse of your customers
- Mass Market to new customers immediately
- Research your target customer
- Identify the level of satisfaction of your customers
- Gain repeat business
If you want to keep your customers engaged, it is imperative that you focus on the complete customer journey. Only then can you create the full journey, demonstrate you care, and deliver the experience they expect and deserve. All too often, customers seek the opportunity to provide you with their most valuable feedback they believe is needed to better their experience, thereby completing the customer’s journey. This feedback is an asset to your company when leveraged properly and allows you, the business and them, the consumer, to both experience a win/win.
This “feedback” thereby becomes your company’s best “word of mouth” marketing, reaching new consumers on Facebook and other Social Media platforms, which, let’s face it, is a necessary tool and proven to be the most profitable for any business. It’s undeniable that more and more buying decisions are based on reviews by friends through social media and the internet, so it makes sense to have your consumers promote your business. If “friends of friends” are exposed to your customer’s experience within a matter of seconds from the time of purchase and it was an OUTSTANDING experience, it will certainly increase awareness, thereby, give you consideration for the next purchase they make. More and more eyeballs are on social media and the internet, so it makes sense to have consumers to promote your business. If friends of friends on exposed to your customer’s experience, it will certainly increase awareness and hopefully give you consideration. The key features of the Customer Engagement Tool you use must have conventional marketing platforms built in with the modern, technology-driven methods to give you the largest advantage of possible growth. The greatest growth your business will experience, not only in profits but also customer base, is by using a Customer Engagement Tool platform.
This Customer Engagement Tool will complete the engagement of your customers by asking one (1) question and only taking 60 seconds of the customers time, allowing you to demonstrate each time your willingness to hear their feedback. Every business must adapt to new technologies and times.
Most businesses customer annual attrition rates today is between 3 to 6%, no one can afford to lose this amount of customers. So, we need to achieve 6% new customers just to stay at break even.
With competition to win new customers, it isn’t an option to have a Customer Engagement Tool, it’s a requirement!